Medicare Counselor

Role Title: Medicare Counselor

Role Type: Contractor

Location: Remote

micro1 is engaging Medicare Counselors to contribute to a customer project focused on enhancing the quality and accuracy of AI-powered solutions. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Review, annotate, and assess Medicare-related content to ensure accuracy, clarity, and compliance with current regulations.
• Provide detailed feedback and contextual insights on scenarios involving Medicare counseling and plan selection.
• Evaluate generative AI responses for correctness and completeness in addressing Medicare inquiries.
• Curate and create sample dialogues, case studies, and written explanations representative of real counseling interactions.
• Identify areas where AI models may misunderstand or misapply Medicare guidelines, offering actionable recommendations.
• Document nuanced expertise related to Medicare eligibility, enrollment, benefits, and appeals processes.
• Collaborate with project managers and technical teams to resolve content ambiguities and refine project outputs.

Preferred Qualifications

• Extensive experience providing Medicare counseling to diverse populations.
• Up-to-date knowledge of current Medicare rules, policies, and coverage options.
• Exceptional written and verbal communication skills, with an ability to convey complex topics clearly.
• Background in healthcare, insurance, or social services is highly desirable.
• Attention to detail and strong analytical thinking applied to regulatory content.
• Comfort with digital platforms and remote collaboration tools.
• Ability to adapt feedback and content for both lay audiences and technical teams.